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Case Study:

WWF UK – Charity Fulfilment services for a nonprofit organisation

By working closely with WWF, Codestorm’s fulfilment systems and processes have made it possible for WWF to increase their output in the UK whilst saving on a range of fulfilment and stock management services.

Fulfilment and stock management for fundraising products

Codestorm have worked with WWF UK since 2009 providing fulfilment, stock management and hosting services. We’ve worked closely with WWF for a decade which has allowed us to develop a deep understanding of their business. This means we’re able to optimise their savings in all areas and continuously provide efficient solutions for WWF.

£34.5m

funds raised in 2018

Background

A truly global network operating in more than 100 countries, the WWF is the world’s leading independent conservation organisation.

WWF-UK was launched in 1961 and was the first national organisation in the WWF network. The charity’s income comes mostly from voluntary sources, and their 300+ staff work with governments, businesses and communities in the UK and around the world.

Ben Adaway of WWF UK explains why they work with Codestorm:

WWF has been proudly working with Codestorm for over 12 years. They undertake our general daily fulfilment including adoption and membership packs, pick and pack our eCommerce retail products, and support our Community Fundraising and Events fulfilment. They do so with ease and simplicity and a particular strength is their ability to scale upwards at pace on demand, and for us, that’s particularly important at Christmas.

The introduction of LINK two years ago became a game-changer for WWF, our Supporter Operations team and more importantly our supporters; enabling us full visibility of every process step, stock control, quality monitoring and audit trailing as well as the ability to provide after-sale updates direct to purchasers and supporters through their email platform.

Chris and the senior management team, along with the account management team, are always on hand to react swiftly to what is usually us having a panic moment.

We would absolutely recommend Codestorm.

What they said

Codestorm are knowledgeable, flexible and pro-active. They often advise us of potential cost savings or solutions to problems we may not have considered.

Ben Adaway
Head of Support Services, WWF UK

Tell us about your nonprofit organisation

Our fulfilment and stock management is tailored to the way your business works to optimise your savings.

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