At Codestorm, we’ve recently welcomed several new clients — and while each brand has its own story, some clear patterns have emerged about why they chose to make a change.
Here’s what our last five new clients told us about their reasons for switching to a new e-commerce fulfilment partner.
If you’re experiencing any of the same issues, it might be time to consider whether your current provider is truly supporting your growth.
1. Concerns Around Financial Stability
Several clients told us they’d lost confidence in their previous provider’s long-term financial stability. When you’re placing your operations in the hands of a fulfilment partner, you need to know they’re financially sound and invested in future growth. It’s not just keeping the lights on, peace of mind really matters.
2. Inability to Scale Up for Peaks and Promotions
From Christmas peaks to flash sales, influencer campaigns to new product launches — scaling up quickly and seamlessly is no longer a nice-to-have. A few of our new clients were let down when their previous provider couldn’t keep pace with demand during key trading periods, or wasn’t agile enough to handle special promotional projects.
Here at Codestorm, we’ve built flexibility into our operation, so we can scale when our clients need it most — whether that’s a seasonal uplift or a one-off campaign.
3. Lack of Detailed, Real-Time Reporting
Accurate, up-to-date stock visibility is critical to managing both customer expectations and internal operations. A recurring frustration we heard was the lack of detailed, real-time reporting from previous providers — leading to stock discrepancies, delayed decisions, and unnecessary firefighting.
At Codestorm, we prioritise transparency and data accuracy. Codestorm LINK, our bespoke e-commerce platform gives you real-time insight into stock levels, order status, and overall performance — helping you stay in control, not in the dark.
4. Rising Fulfilment Costs — Especially Postage
We know postage is the biggest single cost in the direct mail process. One of two of our new clients felt that the choice of postal provider was not driven by the demands of their brand but more by the logistical constraints of their fulfilment company. Flexible solutions were not always available, very much a one size fits all approach which were not in line with their brand or their customer expectations.
We work closely with our clients to find postal options that are cost-effective and brand-appropriate — whether that’s tracked delivery, eco-friendly packaging, or more premium unboxing experiences.
5. Poor Communication with Client Services Team
When fulfilment is central to your business success, communication matters. Several clients told us they’d grown frustrated with slow or unresponsive support from their previous provider.
The Codestorm client services team is proactive, friendly, and focused on building long-term relationships. Whether it’s a quick update, a complex question, or a last-minute change, we’re here and we respond.
Any of these challenges sound familiar ?
you’re not alone — and you’re not stuck. Switching fulfilment providers might feel like a big move, but with the right partner, it can be a smooth and transformative one.
At Codestorm, we’re proud to offer dependable, scalable, and cost effective e-commerce fulfilment for growing brands.
Want to chat? We’d love to hear about your goals and how we can help.